Privacy Policy

At Hotel Tirth, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking. Please read this policy carefully. By using our services, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, and billing details provided during booking.
• Booking Details: Check-in/check-out dates, room preferences, number of guests, special requests, and arrival time.
• Payment Information: Payment details are processed securely through Razorpay. We do not store credit/debit card numbers on our servers.
• Communication Data: WhatsApp messages and OTP verification data for booking confirmation and support.
• Technical Data: IP address, browser type, device information, and pages visited on our website.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your room reservations.
• To send booking confirmations, reminders, and updates via WhatsApp and email.
• To verify your identity through OTP authentication.
• To communicate with you about your stay, including arrival instructions and special requests.
• To improve our website, services, and guest experience.
• To comply with legal obligations and prevent fraudulent transactions.

3. WhatsApp Communication & Opt-In Consent

We use the WhatsApp Business Cloud API to send you booking confirmations, OTP verifications, and important updates regarding your reservation. We comply with Meta's WhatsApp Business Platform requirements regarding customer consent and messaging:

• Opt-In Required: We only send WhatsApp messages to customers who have explicitly opted in by checking the consent checkbox during the booking process or by initiating contact with us.
• Transactional Messages: OTPs, booking confirmations, cancellation notices, and check-in reminders are sent as utility/authentication messages. These require opt-in consent which you provide during booking.
• Marketing Messages: We do not send marketing or promotional messages via WhatsApp unless you have provided separate, explicit marketing consent.
• Consent Record: Your consent is recorded with a timestamp, source, and IP address. You can view your consent status or withdraw at any time by contacting us.
• Data Sharing: Your phone number is shared with WhatsApp (Meta Platforms, Inc.) solely for message delivery. Meta's privacy policy governs their handling of your data.

Withdrawing Consent: You may withdraw your WhatsApp consent at any time by: submitting a data request, replying "STOP" to any WhatsApp message, or contacting us directly.

4. Payment Processing

All payments on our website are processed through Razorpay, a PCI-DSS compliant payment gateway. Your payment details are transmitted directly to Razorpay and are never stored on our servers. Razorpay's privacy policy governs the handling of your payment information. We may store limited billing information such as the transaction ID and payment status for record-keeping.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Razorpay (payment processing), WhatsApp (messaging), and email service providers who assist us in operating our business.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for accounting and tax purposes for the period required by applicable law. OTP logs and session data are retained temporarily and deleted periodically.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for WhatsApp communications at any time.
• Lodge a complaint with relevant data protection authorities.

To exercise these rights, please contact us using the information provided below.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, and restricted access to personal data. However, no method of transmission over the Internet is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites (such as Razorpay's payment page). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: